1. What is Soko Uganda and how does it work?

  • Soko Uganda is an online marketplace where you can buy and sell a wide range of products made in Uganda. It works by allowing sellers to list their products, and buyers to browse and make purchases online.

2. How can I create an account on Soko Uganda

  • To create an account on Soko Uganda simply click on the “Sign Up” or “Create Account” button on our homepage. Follow the prompts to enter your information, and you’ll have your account ready in no time.

3. How do I search for products on Soko Uganda?

  • You can search for products by using the search bar located at the top of the page. Simply type in keywords, product names, or categories, and our platform will display relevant results.

4. How do I make a purchase on Soko Uganda?

  • To make a purchase, click on the product you want to buy, select the quantity, and click the “Add to Cart” button. Then, proceed to the checkout, where you can enter your payment and shipping information.

5. What payment methods are accepted on Soko Uganda?

  • We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can find the available payment methods during the checkout process.

6. How do I track my order?

  • Once your order is confirmed, you will receive an email with a tracking link. You can also log in to your account and go to the “Order History” section to track your order’s status in real-time.

7. What is the return policy on Soko Uganda?

Kindly check our return policy which is on the footer last banner on the home page. You will also find the terms and conditions for using our platform

8. Is my personal information safe on Soko Uganda

  • Yes, we take data security seriously. We use encryption and other security measures to protect your personal information. For more details, please review our Privacy Policy.

9. How do I become a seller on Soko Uganda?

  • To become a seller, you can apply through our seller registration process. Once approved, you can list your products and start selling on our platform. Visit the Shop/Store on Soko Uganda page for more information.

10. What do I do if I encounter an issue with my order or account?

– If you experience any problems with your order or account, please contact our customer support team through the “Contact Us” page. We are here to assist you with any questions or concerns you may have.

11. How do I get paid?

Funds are disbursed to your account upon request at any time and these are deposited to the registered preferred model of payment either Bank or Mobile Money

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