Welcome to Soko Uganda! We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our e-commerce platform located at www.sokouganda.com (referred to as the “Platform”).

By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please do not use the Platform.

1. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information: When you create an account or make a purchase, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.

b. Transaction Information: We collect information about your purchases and orders, including order history, products, and transaction details.

c. Device and Usage Information: We may gather information about your device, browser type, IP address, and usage patterns when you access our Platform.

d. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and collect information about your interactions with the Platform.

e. Communication Data: We may collect information about your communication preferences and interactions with our customer support team.

f. Feedback and Reviews: If you choose to provide feedback or write product reviews, we collect that information.

2. How We Use Your Information

We use your personal information for the following purposes:

a. Provide Services: To process orders, deliver products, and provide customer support.

b. Personalization: To personalize your experience, recommend products, and tailor our services to your preferences.

c. Analytics: To analyze user behavior, improve our services, and develop new features.

d. Marketing: To send promotional emails, newsletters, and offers (you can opt-out at any time).

e. Legal Compliance: To comply with applicable laws and regulations.

f. Security: To protect the security and integrity of our Platform.

3. Information Sharing

We may share your information with third parties under the following circumstances:

a. Service Providers: We may engage third-party service providers to assist us in providing our services, such as payment processors, shipping companies, and marketing partners.

b. Legal Obligations: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights and safety.

c. Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new owner.

4. Your Choices

You have control over your personal information:

a. Account Settings: You can update or delete your account information at any time.

b. Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in the email.

c. Cookies: You can manage your cookie preferences in your browser settings.

5. Security

We employ industry-standard security measures to protect your personal information, but no method of transmission over the internet is completely secure.

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar or the social profile avatar itself in the case of Facebook and Linkedin login. This data is used to create your user profile at our website. You can revoke this consent at any time from your profile page at our website or by sending us an email.

We embed Facebook Comments plugin to allow you to leave comment at our website using your Facebook account. This plugin may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the commenting interface, including correlating your Facebook account with whatever action you take within the interface (such as “liking” someone’s comment, replying to other comments), if you are logged into Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

We use Google Analytics to track social shares made at our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy: https://policies.google.com/privacy

We use a Twitter Tweet widget at our website. As a result, our website makes requests to Twitter’s servers for you to be able to tweet our webpages using your Twitter account. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy: https://twitter.com/en/privacy#update

We use a Linkedin Share widget at our website to allow you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy: https://www.linkedin.com/legal/privacy-policy

6. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect information from minors.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be posted on this page. Your continued use of the Platform after such changes signifies your acceptance of the revised policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected].

Thank you for using Soko Uganda! Your privacy and satisfaction are important to us